Today, the US Department of Health and Human Services (HHS) took the next step in working to ensure greater access to the life-saving services that it provides for people with Limited English Proficiency (LEP) and people with disabilities. In releasing the HHS Language Access Plan, HHS joins agencies across the federal government in prioritizing communication in services to the public. HHS’s plan goes beyond solely addressing language access to individuals with limited English proficiency, by recognizing the effective communication and accessibility requirements of Sections 504 and 508 of the Rehabilitation Act of 1973 to increase inclusivity of communication for persons with disabilities. Section 504 prohibits discrimination against otherwise qualified individuals on the basis of disability in programs and activities receiving financial assistance from HHS, while Section 508 requires federal agencies to ensure that their information and communication technology, including websites, electronic documents, and software applications, are accessible to individuals with disabilities.
The updated Language Access Plan sets forth practical guidance, best practices, and action steps in order for HHS Operating and Staff Divisions to develop their own, agency-specific language access plans. The plan also calls for agencies to collect data regarding their language access services in order to increase access to their respective programs, activities, and services for persons with limited English proficiency.
