Nearly 40 senior living facility residents, or their families, have filed complaints with the Michigan Department of Attorney General after residents were each charged $900 COVID-19 fees potentially in violation of Michigan’s consumer protection laws, leading Attorney General Dana Nessel’s office to send cease and desist letters to the 11 senior facilities located throughout Michigan’s Lower Peninsula, along with their parent and management companies. The letters were sent Tuesday to Brighton-based parent company CSIG Holding Co. LLC, its facility management company, Senior Village Management LLC, and the facilities, which are located in Brighton, Petoskey, Plymouth, Oxford, Midland, Grand Ledge, White Lake, Rockford, Chesterfield and Saline. A letter was also sent to Senior Living Portage LLC, which had a different registered agent but is part of the CSIG Holding family. The operators have 10 days from receipt of the cease and desist letter to respond or face a formal investigation and potential legal action from the Attorney General’s office. The operators may also sign an agreement requiring they cancel and refund the $900 fees to residents and make assurances that they will not violate the Michigan Consumer Protection Act (MCPA) again, among other terms.
