HHS OCR Settles Complaint with Health Center that Failed to Provide Effective Communication for Patient’s Caregiver

The US Department of Health and Human Services’ Office for Civil Rights (OCR), entered into a Voluntary Resolution Agreement with MCR Health, Inc., to resolve a disability discrimination complaint based on Section 504 of the Rehabilitation Act of 1973 and Section 1557 of the Patient Protection and Affordable Care Act. The resolution resolves a complaint filed by an individual who is deaf and hard of hearing, alleging that MCR Health failed to provide her with auxiliary aids and services when she requested an interpreter be present for her while she attended her husband’s post-surgical medical appointment, as his companion. MCR Health operates as a Federally Qualified Health Center throughout Florida. OCR enforces Section 504 of the Rehabilitation Act and Section 1557 of the Affordable Care Act, two federal civil rights laws prohibiting discrimination on the basis of disability in programs receiving Federal financial assistance.

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