Dear Healthcare Leaders, as you know, last month Change Healthcare was the target of a cyberattack that has had significant impacts on much of the nation’s healthcare system. The effects of this attack are far-reaching; Change Healthcare, owned by UnitedHealth Group (UHG), processes 15 billion healthcare transactions annually and is involved in one in every three patient records. The attack has impacted payments to hospitals, physicians, pharmacists, and other healthcare providers across the country. Many of these providers are concerned about their ability to offer care in the absence of timely payments, but providers persist despite the need for numerous onerous workarounds and cash flow uncertainty. In a situation such as this, the government and private sector must work together to help providers make payroll and deliver timely care to the American people. The Biden-Harris Administration has taken action by removing challenges for healthcare providers and addressing this cyberattack head on. Now, we are asking private sector leaders across the healthcare industry — especially other payers — to meet the moment.
