The US Equal Employment Opportunity Commission (EEOC) announced that two new independent studies report overwhelming satisfaction with the EEOC’s mediation program as well as a successful transition from in-person to online mediation as a result of the COVID-19 pandemic.
Specifically, participants view the EEOC’s voluntary mediation program to be highly effective, fair and neutral, and expressed strong satisfaction with the process. The studies also found “near unanimity” in participants’ willingness to participate in the mediation program in the future.
