The US Attorney’s Office for the Western District of Washington and Tri-Med Ambulance LLC have reached a settlement agreement aimed at improving services for patients who are deaf or hard of hearing. The settlement resolves an Americans with Disabilities (ADA) complaint brought by a South King County resident regarding emergency medical transport on September 7, 2020. The ambulance crew had no auxiliary aids to allow communication with the patient and failed to notify the hospital that the patient needed communication services.
According to the settlement agreement, Tri-Med will ensure it has appropriate auxiliary aids and services on hand for use with patients who are deaf or hard of hearing. Each patient can be shown a pictograph which allows them to indicate the preferred method of communication: for example, sign language, lip reading or written communication. Tri-Med will obtain relevant hardware and enter into contracts for video remote interpreting for each ambulance licensed for emergency response. Tri-Med also agrees to notify the destination hospital if a patient needs communication assistive devices or services, so as not to delay important care. The additional communication services must be provided without any additional charge to the patient. Tri-Med will keep a log of the use of auxiliary services and how effective communication was ensured. Tri-Med will provide training to it its ambulance personnel regarding the use of the communication services. The training will be reviewed and approved by the US Attorney’s Office.
For the next three years the US Attorney’s Office will review any complaints related to use of auxiliary aids for patients who are deaf or hard of hearing. Each year Tri-Med will provide the US Attorney’s Office with a written report regarding the use of auxiliary aids or services. Tri-Med cooperated fully in the investigation.
