The US Attorney’s Office has reached a settlement agreement with Sound Community Services, Inc., a behavioral health provider located in New London, to resolve allegations that the company was not operating in compliance with the Americans with Disabilities Act of 1990 (ADA). The settlement agreement resolves an ADA complaint filed by an individual with a disability alleging that Sound Community made the person feel unwelcome because of their service animal, including by requesting a license and vaccination record for their service animal and refusing to arrange transportation on one occasion because of their service animal. As a result of the settlement agreement, Sound Community has agreed to post signage indicating “Service Animals Welcome,” implement a Service Animal Policy that is consistent with the ADA, and provide training for staff. Sound Community must also make compensation payment to the complainant if the complainant signs a release.
